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Our Return Policy


We offer a 15 day money back guarantee for all Web-App purchases, minus 3.5% for credit card fees. Before you purchase, we recommend you sample the Web-App to make sure it's right for you.

Only Web-Apps are refundable. PDFs, coins, and bulk book orders are not returnable/refundable.

To get a refund, go to your Order History and select the "request refund" button.

Note that admins, those purchasing for schools, cannot return Web-App licenses.



General Questions for Teachers, Tutors, & Parents

If I purchase a license for a student, do I need to purchase one for myself?

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Do all apps have an expiration date?

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I want to buy licenses in bulk, but I won't need them all at this moment. Will they still expire?

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I see that for some web-apps the students earn coins. Is there a way I can give students coins as an incentive?

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I have technical questions about the apps, like do they run on Chromebooks?

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If I assign a web-app license to a child I tutor and he quits, what can do?

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Can I still use your learning tools if I'm a parent, not a teacher?

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I'm a teacher on a school's teacher list. Can I also have a personal account?

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I'm a teacher on a school's teacher list. Is my classroom shared with other teachers?

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General Questions for School Administrators

Can I buy licenses with a purchase order?

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When I purchase licenses for students, do I need to purchase a license for the teacher?

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What if my teacher doesn't need all of the licenses I purchased?

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What if a student had a license assigned, but moves away and leaves the school?

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Can I purchase coins to give to the teachers?

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What if I'm a teacher who is buying for myself and for other teachers?

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How do I get tax exempt status?

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Do I have to enter the students for our school?

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Web-App Questions & Troubleshooting

What kind of devices will the online apps run on?

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Do I need to be connected to the internet to run the apps?

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Is it okay to use the apps on a mobile phone?

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My app used to run fine, but now it won't load.

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I cleared the browser's cache, but the app still won't work.

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I'm using an iPhone and there's no sound.

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I'm using an iPad and the app is acting strange.

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Reading Program Questions

Once I purchase a program, how do I download it?

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My child is 7 years old, which reading program should I use?

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I'm teaching a group of students of various learning abilities; how would I use your program?

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Can I use your program as a supplement and skip around?

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Do these programs address spelling, or is it just reading?

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When should my students start reading books?

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Is the Orton-Gillingham approach only for teaching students who are dyslexic?

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